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Keep your TracerPlus mobile workforce at peak performance with our Comprehensive Support plan. This support package is included in both monthly and annual TracerPlus subscriptions, and it ensures you have everything you need for smooth and uninterrupted operations.
Get in touch with our sales team to discuss your support options.
Unlimited Email Support
Mon-Fri, 9:00 AM – 7:00 PM EST
Phone and Remote Support
On an as-needed basis, determined by PTS after issue assessment
Rapid Response Times
1 – 4 hour response during business hours
Installation and Registration Assistance
Free Software Upgrades
Major & minor updates included
Covers TracerPlus Mobile Client License and TracerPlus Connect
Subscription-based coverage
Perpetual licenses receive 1-year support per mobile license
Includes major and minor version upgrades and license transfers
Our support agreements currently cover:
Note: Software versions below 10 are not covered. For end-of-life products, please contact your sales representative for support options.
To receive your upgrade:
Submit the Redemption Link from your initial purchase
If unavailable, provide your original order number or invoice number
If you cannot locate this information, submit a request via our Order Info Request Form
For more details on software release notes and timelines, click here.
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